Order My Steps Dancewear is a family owned business, which opened the retail location in July 1998. Due to changing economic climate and family obligations, the decision was made to close the retail location in March 2013, but continue the business via e-commerce. We are working to provide the same level of personal service to our many faithful customers that we have developed relationships with over the years in the Chicagoland area and around the country. And, we hope to provide quality merchandise and service to many more we have yet the priviledge to meet.
9449 S Kedzie
Evergreen Park, Illinois 60805
HOURS OF OPERATION:
Monday - Friday 10am - 4pm
SATURDAY / SUNDAY /AND ALL MAJOR HOLIDAYS - C L O S E Dsales@ordermystepsdancewear.com
We ship generally via United States Postal service to
addresses. However,shipping via UPS and Fed Ex is an
Shipping is based on weight
Allow ample time for processing and delivery. Processing
usually occurs within 24-48 hours of receipt of the
order. Shipment of IN STOCK ITEMS usually occurs within
24 - 72 hours after processing is complete.
Refund, Returns and Cancellation Policies:
1. Orders can be emailed, mailed or electroni-
cally submitted or phoned in.
2. When submitting orders please use our stock numbers or
descriptions, including color and size.
3. RETURNS OF MERCHANDISE SUBJECT TO A 20% RESTOCKING
FEE. The customer is responsible for return
shipping fees and reshipment costs (except in cases of
a. Returns or exchanges must be
received no more than 30 days after delivery of
shipment to the customer
b. NO RETURNS / EXCHANGES OF TIGHTS, UNDERGARMENTS
Gift Items, Accessories, Praise Accessories,
or items that have been worn, altered, laundered,
not in original packaging, have been written on
or merchandise tags removed.
c. ITEMS MARKED AS SPECIAL ORDER ARE NOT ELIGIBLE
FOR RETURN OR EXCHANGE
d. Order Cancellations must be received within 24
hours of placing the order. Once an order has
been placed AND prepared for shipping OR has
already shipped, 20% RESTOCKING FEE applies if
request is submitted for cancellation.
f. Shipping fees are not refundable.
g. Restocking fees are not charged for exchanges.
However, the customer is responsible for shipping
cost to return item(s) and for reshipment costs.
PLEASE NOTE items listed in 3a and 3c above that
ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE
4. Replacement for claims of defective merchandise are
subject to inspection by Order My Steps Dancewear
staff and agreement of the manufacturer to replace
the item. Please call or email for return
authorization before returning the merchandise.
5. SPECIAL ORDERS MUST BE PAID IN FULL and are not
exchangeable for any reason except manufacturer
defect. (Please refer to #4)
6. Claims for discrepancy must be made within 7
business days of receipt of the shipment
We accept VISA, MASTERCHARGE, AMERICAN EXPRESS, DISCOVER, DEBIT CARDS, MONEY ORDERS, CASHIER'S CHECKS
We are required to collect sales taxes for orders delivered within the state of Illinois. The current rate